Tech Support Group

Managed IT Services and Consultacy

About

01 / Tech Support Group

Formed in 2004, Tech Support Group are a London based, Managed IT Services provider with offices in the heart of Westminster. We focus on providing a reliable, professional and friendly service to small and medium sized businesses in London and across the UK. By concentrating on this focus and by always ensuring we provide excellent value, we have built long standing relationships with our clients and rely on their recommendations to grow our business.

02 / Services

We supply end to end IT support services from purchase and installation, to maintenance and ongoing support. If you need any IT technology to run your small or medium sized business, Tech Support Group can supply it and support it. As well as sales and support we also provide IT consultancy and management for IT projects. If you have an IT project, big or small, we can provide the skills to get the project completed on time and on budget. Whether you are moving office, moving systems to the cloud or just upgrading your network, Tech Support Group can help.

03 / Clients

We currently look after 130 businesses, with ~2500 IT users, working in offices and venues across the country from as far north as Aberdeen and as far south as Newquay. Our clients are from a wide range of industries ranging from Vineyards to Nursery Schools and from Fund Managers to Architects. Although Tech Support Group look after businesses from many different sectors, we have a concentration of clients in the hospitality sector including large sports bar chains, fast food chains, bakeries, food delivery services, high end restaurant chains and individual Micheline Star restaurants. Tech Support Group understand the hospitality sector. If your hospitality business needs help, call us today.

Services

01 / IT Support

Tech Support Group is an outsourcing IT support company whose primary goal is to supply IT support and helpdesk services to small and medium sized businesses in London and across the UK. We supply IT Support under fixed cost contracts and on an ad-hoc basis, to a wide variety of clients. Tech Support Group use the ZenDesk ticketing system to manage our helpdesk, to make sure we never miss an issue and always meet our SLAs. We supply IT support to our clients via remote control, over the phone and via site visits, from our offices in SW1, Westminster, London.

02 / IT Consultancy

Tech Support Group have many years’ experience delivering IT projects to businesses in London and across the UK. If your company needs help with any IT project, big or small, we can supply the IT Engineers and Project Managers to get your project completed on budget and on time. We are happy to provide fixed cost quotes for all IT projects we undertake and always promise to keep to the quote. As well as supplying contractor services we can also provide project management and audit services to IT projects where another contractor has been appointed.

03 / Connectivity

Tech Support Group supply Internet, WAN and PSTN connections to our clients through our wide range of Internet Service Provider (ISP) partners. As a reseller, we can get better deals on cost when compared to our clients going directly to the ISPs, and we pass on these savings to our clients. We can provide ADSL, fibre-optic broadband (fibre to the cabinet - FTTC), fibre leased lines (fibre to the premises –FTTC), copper Ethernet (Ethernet first mile – EFM), MPLS (multi-protocol label switching), wide area WiFi connections and cellular broadband connections. By sourcing your connectivity through us, your business can save money and if you use us as your outsourced IT support partner, you will benefit from having a single point of contact for all your IT support.

04 / Server Hosting

Tech Support Group host our clients’ servers in the Telehouse datacentre in London’s Docklands and in City Lifeline in the City of London. All our collocated hosting is within Tier 3 data centres with high security and redundant systems throughout. Our collocated datacentre space can be used to host any type of server either on a connection straight out to the Internet or within a private WAN. As with all our services, Tech Support Group provide highly competitive rates for collocated hosting.

05 / VoIP Telephony

Tech Support Group offer a hosted or “cloud” based phone system for businesses. This system has all the normal functionalities you would expect from a business phone system such as call logging and recording, call routing, conference calls, hunt groups, digital receptionist etc. etc. but with our hosted solution we can also offer many advanced functionalities not available on other phone systems such as wallboards, advanced call reports, integration with Office 365, softphone apps for your iPhone or Android device etc. etc. Not only this, you will save money in rentals and call charges. For more information visit our VoIP website at www.clarionvoip.com

06 / IT Sales

Tech Support Group sell software and hardware to our clients. We are not vendor specific and have relationships with many large distributors, so we can sell your business almost any software or hardware you need. If you use us to support your IT, a big advantage of buying your hardware and software from Tech Support Group is that you will always have a single point of contact for all your IT issues and we will guarantee the functionality and compatibility of the solutions we sell. We also happen to sell all our equipment at very low prices, so even if you don’t use Tech Support group to support your business, it’s still worth asking us for a quote for your next IT purchase.

07 / Cloud Services

Tech Support Group are great proponents of cloud technologies. If your business is currently keeping your company email or data on a local server, or if you are running a local database or accounting system, the likelihood is you would benefit from migrating your systems to the cloud. Implemented correctly, cloud systems can provide flexible, secure and great value solutions. Tech Support Group can recommend the best cloud technology for your business, conduct the project to transfer your system and then train your staff on how to use the cloud effectively.

Partners

Microsoft
Apple
3CX
Veeam
Cisco
Office365
Panda
VMWare
Snom
Dell
SonicWall
HP
Yealink
Lenovo
Azure
Vodafone
Amazon
Draytek
Exponential-E
Ruckus
Meraki
Asterisk
Sage
Brother

Our Clients

Hospitality

Walkabout Aubaine Gusbourne Rileys BenitosHat PurePackage

Property

F3G SUSD WaltonWagner SpinocchiaFreund Recherche Dendybyrne

Finance

AnneStreet WeightPartners Kemet Group Hampleton Partners BP Marsh Institute Economic Affairs

Media-PR

Falcon and Associates Seven Dials PR Kilpatrick PR BiteBack Crumpled Dog 89 Up

Others

Esaro Averda Cavendish Lodge Nursery Tyburn Gallery Script Fredereque Mulder

Contacts

Support: 0203 327 2090

Sales: 0203 327 2099

7 Cowley Street

London, SW1P 3NB